Reading Rainbow® Skybrary School Edition FAQs

New Customers

Are you still looking for schools to pilot Skybrary School Edition?

Unfortunately, since we are no longer in BETA and have gone wide with Skybrary School, we have closed our Pilot Program. At this time, our only active free program is for Title I schools, as per our Kickstarter Campaign promise.

We encourage you to try out the product for free for one month and see if it's something you'd like to continue using. If you are interested in receiving a price quote, please visit Skybrary School Quote Form and complete the form. We’ll get back to you as soon as we can.

What do I get in my Skybrary School Edition subscription?

Skybrary School Edition is the best online digital library of interactive children's books, featuring:
- 7 uniquely themed islands
- 800+ digital children's picture books
- 200 Video Field Trips
- 40 standards based Themed Units
- 24/7 access
- Robust Teacher Management Tools

What is the purpose and benefit of using Skybrary School Edition?

The core mission of Reading Rainbow is to ignite a love of learning in children. Skybrary School is an online digital library with 800+ books and 200+ Video Field Trips that offer students worlds of reading and dive into imagination through quality literature and videos rich in new content. With Skybrary School, students can improve communication and literary skills, encourage reading in the classroom and at home and help students become lifelong readers.

What grade-levels are appropriate for Skybrary School Edition?

Skybrary School Edition is most appropriate for preK-3rd grade classrooms. However, it is up to each individual teacher to determine if Skybrary School Edition is appropriate for their classroom, no matter what/which grade(s) they instruct.

How does the 30 day free trial work?

The free trial of Skybrary School Edition provides 30 days of unrestricted access to over 800+ books and 200+ video field trips, as well as access to one free K-1 and one 2-3 comprehensive standard aligned Themed Unit. Once you have signed up for a free trial, you can start to enjoy books and videos instantly with your students! If you enjoy your Skybrary School free trial, you will have an option to subscribe to unlock the full experience, including all 40 units. There are several pricing plans to best fit your needs. Just sign up to get started! For more information, click HERE.

What types of subscriptions do you offer?

Reading Rainbow offers two types of plans. Our Classroom Plan has a maximum of 35 students, while our School Plan has 10 Classrooms, each with a maximum of 35 students. There are multiple subscription options for school districts, schools, and individual classrooms. Please explore the purchasing option that best fits your needs at https://www.readingrainbow.com/school/purchase.

I have more than 35 students. Do I need to buy separate subscriptions for each additional student?

Please contact schoolsales@readingrainbow.com if you have more than 35 students in your classroom.

How much does Skybrary School Edition cost?

When you sign-up for Skybrary School, you will automatically receive a 30-day FREE trial. All subscriptions to Skybrary School are yearly. Classroom Plans cost $179 per classroom. School plans cost $1499 for up to 350 students. For volume discounts/quotes, please contact schoolsales@readingrainbow.com.

I've purchased my subscription, but haven't yet received my confirmation email.

Your email spam filter may have blocked the confirmation email we sent you. Check your spam/junk mail folder in case the confirmation has landed there. If it has not, send us an email. Be sure to add schoolsales@readingrainbow.com to your address book so you receive all future communications from Reading Rainbow.

Will my school credit card be charged at the time I sign up for the 30 day free trial?

No! We don't collect your credit card information for free trials. After your free trial ends, you (or your designated administrator) will have the option to purchase a Skybrary School subscription via credit card, purchase order or check.

Is Reading Rainbow a vendor in my school district?

Reading Rainbow is an authorized vendor in many school districts through DVD distribution. Call your district to find out what vendor number we've been assigned in your area. If we're not on your vendor list, contact us right away and we can help you.

Does Skybrary School only play videos from the original Reading Rainbow TV series?

No! Reading Rainbow Skybrary School Edition is a completely new digital library with HUNDREDS of curated children's books, NEW video field trips and much more! We feature 800+ books and over 200 video field trips with new content added every Friday. We do include some segments from the Classic Reading Rainbow series…they were just too nostalgic and fun to leave out!

On what devices does Skybrary School work?

Skybrary School is currently available for the Web on desktop/laptop computers and Chromebooks. It is also available to be used in the Safari Browser on an appropriately-powered iPad (Gen 2 or higher). It does not work in the native Apple iOS Reading Rainbow Skybrary App itself. Attempting to use Skybrary School in this environment will not function.

What are the system/technical requirements to use Reading Rainbow Skybrary School Edition?

Reading Rainbow Skybrary School Edition is a web-based digital library that is compatible with most laptops, desktops or Chromebook computers that have access to the Internet and a working printer. For the best experience, you should have a broadband connection to the Internet, such as DSL, cable, or satellite.

You will also need free third party software installed, such as a PDF reader program, like Adobe Reader, to view the Teacher's Guides and Themed Units.

Please see below to ascertain if your computer has all the necessary hardware and software to use Reading Rainbow Skybrary School Edition.

Windows Desktops and Laptops:
- Windows 7 - Chrome 33+ or Firefox 33+
- Windows 8.1 - Chrome 33+, Firefox 33+, or Internet Explorer 11
- Windows 10 - Chrome 33+ or Edge 12+
-1.6 gigahertz (GHz) or higher processor
-512 MB of RAM or higher

Mac Desktops and Laptops:
- OS X 10.9+
- Chrome 33+, Safari 8+ or FireFox 33+
- 1.6 gigahertz (GHz) or higher processor
- 512 MB of RAM or higher

Chromebooks:
- Chrome OS 33+
- Chrome 33+
- 1.6 gigahertz (GHz) or higher processor
- 2 GB of RAM or higher

iPad (mobile browser only):
- iOS9+
- Safari 9+
- A5 chip minimum, ideally A7+
- 2nd Gen or higher as long as you are able to load and run the latest iOS

All Platforms:
- 800 x 600 minimum resolution
- Audio driver and speakers or headphones required for audio
- Broadband connection capable of delivering an average of 100 kbps per active device
- JavaScript and third-party cookies must be enabled
- At this time, product is not supported for use on Android Tablets.

How fast does my internet connection have to be?

Download speeds slower than 0.5 megabits per second (Mbps) can have variable results. Visit Speedtest.net to test your download speed.

Which web browsers work best for Skybrary School Edition?

PC USERS:
We recommend using the most updated version of Google Chrome, but Skybrary School works great in Mozilla Firefox or Internet Explorer 11 and above, which comes standard with Windows. Access "Windows Update" from the Tools menu to ensure you're using the most recent version of Internet Explorer. Visit http://www.google.com/chrome for Chrome and https://www.mozilla.org for Mozilla Firefox.

MAC USERS:
We recommend using the most updated version of Google Chrome, but Skybrary School works great in Safari, which comes standard with Mac OS X. Access "Software Update" from your Apple menu to ensure you're using the most recent version. It also works well in Mozilla Firefox.

How do I access Skybrary School Edition in a public library or after school setting?

If you have an active Skybrary School Edition subscription you can sign in to your account from anywhere and begin using it, as long as our readingrainbow.com domain is not blocked by the institution in question and the device you are using supports Skybrary School.

What kinds of books are in Skybrary School?

A curated library of over 800 quality books… REAL BOOKS. These are books you can find in print at book stores and online. They are meant to be read by kids; we feature great celebrity narrators and light interactive animations as a way to enhance the storytelling, not to replace it. Your students will recognize many of our books that can be found in your classrooms and libraries (and from the many awards they have received).

Can my child read books offline?

No. Books cannot be read offline. They must be read within the browser via an active internet connection.

How do you address safety? Is Skybrary School a safe environment for my child?

Reading Rainbow has been the most trusted brand for children's literacy for over 30 years and we are proud to be bringing quality literature into a digital space that is safe for kids. We take their safety and privacy very seriously; information is stored with the highest level encryption software and we NEVER exchange or sell information to third parties. We are fully compliant with the Children's Online Privacy Protection Act (COPPA). To learn more, please see our Privacy Policy.

Are there subscription discounts available for schools and libraries?

Yes, there are subscription discounts for volume purchases. Please email schoolsales@readingrainbow.com for more info.

Does Skybrary School work with interactive whiteboards aka smartboards?

Yes, Skybrary School works with interactive whiteboards aka smartboards.

As an educator, are there limits to when my students or I can access Skybrary School Edition?

We're pleased to say there are no limits. With a paid subscription, you and your students may access your Skybrary School Edition account 24-hours a day, seven days a week! Please note, for free trial users there is no home access available.

Is Skybrary School Edition available in other languages?

Skybrary School Edition is currently available only in English. To check-out children's stories in other languages, we recommend contacting your local library as a resource.

How do I set-up my classroom and roster students?

Sign Into Teacher Dashboard
Click CLASS ROSTER Tab
Click EDIT to name your class. Click SAVE when done.
Click ADD STUDENTS to input students into the class list. 
You can upload a .CSV file with all student names OR add students manually.
If you are adding more students, click VIEW/EDIT STUDENTS.
Click ADD STUDENT
Enter their First Name (required), Last Name, and let us auto-populate the User Name.
If you are a paid subscriber, you can enter a Parent Email address so students can use Skybary School at home.
Enter a two icon or text password or click AUTOCREATE if you want us to make one for you.
Hit SAVE.

How can I track my students' progress on Skybrary School Edition?

Skybrary School Edition offers a set of powerful teacher management progress tracking tools that allow the teacher to see exactly which books (and how many) each student (or whole class) has read, along with which videos (and how many) each student (or whole class) has watched.

Existing Customers & Manage My Subscription

How do I recover my password?

You can access the password recovery link HERE. If you have any trouble, please feel free to contact our friendly customer service team directly at schoolsupport@readingrainbow.com.

How can I renew my subscription?

If you have a classroom or school  plan and will be using a Purchase Order to renew your subscription, submit an order form by fax to 888-503-1603 or email schoolsales@readingrainbow.com. Upon receipt of all your documentation, your renewal will be processed in 2-5 business days. You will receive an email confirmation once your renewal process is completed.

Can I place my account on hold over the winter, spring, or summer breaks?

Unfortunately, we are unable to freeze accounts for any periods of time, include over breaks. Skybrary School is designed to be used year-round, since we service many different types of schools and educational programs.

How do I cancel my subscription?

Once you've purchased a classroom or school plan, Reading Rainbow is unable to cancel or refund subscriptions. We provide the 30-day Free Trial so educators can test drive our product and confirm that it fits their educational needs and works properly with your devices. If you have any questions about this please contact Customer Service.

Technical Support

General Tips

If you experience technical difficulties while using Reading Rainbow Skybrary School Edition, we encourage you to review our System Requirements to ensure that your system still meets the necessary requirements. You might also try clearing your browser’s cache OR if you are using Internet Explorer, try switching to another browser such as Google Chrome, Firefox, or Safari.

My bulk upload of teachers (via csv file) failed. What gives?

1. The email address you entered was incomplete or formatted improperly. For example, you forgot the @ sign or are missing a period before the domain (.com, .edu, etc.)

2. One or more of your teachers email addresses may already be registered with Skybrary Family.

3. One or more of your teachers email addresses may already be registered with Skybrary School, but are currently associated with another account, administrator or classroom.

4. One or more of your teacher email addresses are being used as parent email in Skybrary School.

Ways to avoid this:

1. Review and double-check your data to make sure there are no errors. Ask teachers prior to upload if they have an existing Skybrary Family or School account.

2. If possible, use an alternate email address for your teacher or ask your teachers to use their personal email address for their existing account so you can use their work account for Skybrary school.

How to fix this:

Contact Skybrary School customer service at schoolsupport@readingrainbow.com and we will help sort out any issues you are having.

How do I setup my classroom or lab's computers so students can use Skybrary School Edition?

Setting up Skybrary School Edition takes just a few steps.

1. Sign in to your Teacher's Dashboard on all of the computers which you and your students will be accessing.
2. Scroll to bottom of the Dashboard then Select your Classroom Name from the Classroom Bookmark Creator. Hit the Go To Student Sign In button.
3. Once in the Student Sign In Screen, Bookmark the page within the browser for your student's easy access in the future.
4. Go Back to Teacher Dashboard and Logout. Repeat process on each computer.
5. Each student can then sign in via this link and enjoy reading and watching videos in Skybary School.

How do my students log out of Skybary School Edition?

Within the app, the student will hit the Open Your License Icon in the lower right button of the interaface, which looks like a Boy and Girl in silhouette. Then they should hit Log Out.

I’m having trouble downloading a book, help!

If you are experiencing any of the following symptoms, please follow the suggestions below.
- Symptom: A book appears to download to the backpack, but you cannot tap and open the book.
- Symptom: A book starts downloading in the backpack, but the green progress bar resets and it starts downloading again.
- Symptom: A book starts to download but then you get a message that says "there was an error downloading, please close the backpack and try again.”

The most likely culprit is that the book is taking too long to download and a timeout error occurs. This can happen for any number of reasons. The following seems to work for most people:
1a. If you are using Skybrary School on the web, simply log out and log back in. This should take care of any book download issues!
1b. If you are using Reading Rainbow on a tablet device, reset the app by force closing it: double tap the home button and then swipe up on the screenshot of the app. Then re-launch the app and try again.

2. When you try to download a book, download 1 book at a time and watch the download progress in the backpack (as opposed to leaving the backpack and browsing around which could bog down your internet connection). Some books are large files (> 10 MB) so let them download 1 at a time and wait for each one to complete. Observe the progress indicator and watch for any errors.

3.Make sure your tablet stays on and the app is in the foreground during the download. You can control this by changing the Auto-Lock setting. Go to Settings > General > Auto-Lock. Set it to the longest time or to Never to make sure the iPad doesn't go to sleep.

4. Your tablet may be getting full. Check your storage by going to Settings > General > Usage. We recommend having at least 500 MB of available space.

I am unable to play the Reading Rainbow Videos. What could be causing this issue?

We're sorry you're having trouble accessing Skybrary School Edition from your school. We have found that sometimes the source of this difficulty is the firewall settings many schools/districts have set up that prohibit video streaming from our server or other video content providers (YouTube, Vimeo, etc).

Why can't I hear the videos?

1. Is the volume turned up on your computer? Check your control panels.
2. If there are speakers connected to your computer, are they powered on? Is their volume turned up?
3. Has someone left a pair of headphones plugged into the computer? If so, unplug them.
4. Can you hear when running other applications? If you can’t, and you’ve tried the above steps, then the problem may have something to do with your computer’s sound card or operating system.

Why does the video play so slowly?

The speed at which our movies play depends largely on the speed of the computer on which they’re being viewed. For most people, the difference in speed is barely noticeable, but older computers do run more slowly.

Are Skybrary School Edition movies closed captioned?

No. We are currently not supporting Closed Captioning.